Shipping Policy
Overview
At Yidelle, we are committed to providing a transparent and reliable shipping experience.
This Shipping Policy outlines how orders are processed, shipped, and delivered, as well as important limitations and responsibilities.
By placing an order on our website, you agree to the terms outlined below.
Shipping Destination
Yidelle currently ships to locations within the United States.
Please note that we do not ship to certain restricted or special locations, including but not limited to:
- U.S. military addresses (APO/FPO/DPO)
- Military bases
- P.O. Boxes
- Remote or restricted delivery areas
Orders placed with unsupported addresses may be canceled or delayed. If necessary, we will contact you to request an alternative shipping address.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday (excluding public holidays)
- Orders placed outside business hours will be processed on the next business day
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Time
Estimated delivery time within the United States is 5–10 business days after dispatch.
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances
- Delivery time may vary depending on your location
Shipping Fees
Shipping fees are calculated based on your order value and delivery address.
- Free standard shipping is available on orders over $60 (USD)
- A flat shipping fee of $6.99 (USD) will be applied to orders under $60
All applicable shipping charges will be clearly displayed at checkout before payment.
We do not apply any hidden fees.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your email address.
You can use this information to track your shipment.
Please allow up to 48 hours for tracking updates to appear.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Yidelle is not responsible for delivery issues caused by:
- Incorrect or incomplete addresses
- Failed delivery attempts
If a package is returned due to an address issue, additional shipping fees may be required for reshipment.
Lost, Delayed, or Damaged Shipments
Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us.
We will assist in checking the shipment status.
Lost Packages
If a shipment is confirmed lost, we will work with the carrier to investigate and provide an appropriate resolution.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will review and assist accordingly.
Delivery Confirmation
Once a shipment is marked as delivered by the carrier, it is considered completed.
If you cannot locate your package:
- Check nearby areas or with neighbors
- Contact the shipping carrier
- Reach out to us for assistance
Service Limitations
Yidelle is not responsible for delays or delivery failures caused by:
- Shipping carrier disruptions
- Severe weather or natural events
- Government actions or restrictions
- Customer-provided incorrect information
Contact Information
For any shipping-related inquiries, please contact us:
Email: info@yidelle.com
Phone: +1 902 832 0785
Address:
Unit 1, 5th Floor, Building B, No. 132 Xingong Road,
Shaxi Town, Zhongshan City, Guangdong Province, China
We aim to respond within 24–48 business hours.