FAQs
1. Where do you ship?
We currently ship within the United States.
Shipping options and delivery times will be displayed at checkout.
2. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days depending on your location.
Delays may occur during peak seasons or holidays.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order using the provided link.
4. What is your return policy?
We accept returns within 30 days of delivery.
To be eligible:
- Items must be unused, unworn, and in original condition
- All tags must be attached
To start a return, contact us at:
📧 info@yidelle.com
5. Do you offer refunds?
Yes. Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
Shipping fees are non-refundable, unless the item is defective or incorrect.
6. Can I exchange an item?
We currently do not offer direct exchanges.
Please return the item and place a new order.
7. What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery:
📧 info@yidelle.com
📞 +1 902 832 0785
Include your order number and photos of the issue.
8. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
All payments are processed securely.
9. How do I choose the right size?
Please refer to our Size Guide on each product page.
If you are between sizes, we recommend choosing the larger size.
10. Do you restock sold-out items?
Some items may be restocked, but availability is not guaranteed.
You can sign up for restock notifications on product pages.
11. How can I contact customer support?
You can reach us via:
📧 Email: info@yidelle.com
📞 Phone: +1 902 832 0785
📍 Address:
Unit 1, 5th Floor, Building B, No. 132 Xingong Road, Shaxi Town, Zhongshan City, Guangdong Province, China
We aim to respond within 24–48 business hours.