Payment Policy

Overview

At Yidelle, we are committed to providing a secure, transparent, and reliable payment experience for all customers.
This Payment Policy outlines the accepted payment methods, transaction procedures, billing requirements, and security measures associated with purchases made on our website.

By placing an order, you agree to the terms outlined in this policy.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shop Pay

All payments must be completed at the time of purchase.
We do not support cash payments, bank transfers, or cash on delivery (COD).

Payment Processing

All payments are processed through secure third-party payment gateways.

  • Transactions are encrypted using industry-standard security protocols
  • Yidelle does not store or have direct access to full credit card details
  • Payment authorization is required before order processing begins

If a transaction is declined, the order will not be processed.

Billing Information

Customers are responsible for providing accurate and complete billing details, including:

  • Full name
  • Billing address
  • Email address
  • Phone number

Incorrect or unverifiable billing information may result in:

  • Payment failure
  • Order delays
  • Order cancellation

Order Confirmation

After a successful transaction, you will receive an order confirmation email containing:

  • Order number
  • Purchase details
  • Billing summary

If you do not receive a confirmation email, please:

  1. Check your spam or junk folder
  2. Contact us to verify your order status

Payment Authorization & Fraud Prevention

To protect both customers and our business, we may conduct additional verification checks on certain transactions.

These may include:

  • Address verification (AVS)
  • Payment authorization checks
  • Manual review of suspicious orders

Yidelle reserves the right to cancel or refuse any order that appears to be fraudulent or unauthorized.

Pricing & Currency

All prices on our website are listed in U.S. Dollars (USD).

Please note:

  • Your bank or payment provider may apply additional fees such as currency conversion or international transaction fees
  • Yidelle is not responsible for any additional charges imposed by third-party financial institutions

Pricing Errors

While we strive to ensure accurate pricing, errors may occasionally occur.

In such cases, Yidelle reserves the right to:

  • Cancel the affected order
  • Notify the customer of the issue
  • Issue a full refund if payment has already been processed

Order Cancellation

Orders may be canceled within 12 hours of placement.

After this period:

  • Orders may have entered processing and cannot be canceled
  • Customers may refer to our Return & Refund Policy after delivery (if eligible)

Refunds

Refunds are processed in accordance with our Return & Refund Policy.

  • Approved refunds will be issued to the original payment method
  • Processing time is typically 5–10 business days after approval
  • Processing time may vary depending on your payment provider

Transaction Security

We take reasonable administrative, technical, and physical measures to safeguard your information.

However:

  • No online transaction can be guaranteed to be completely secure
  • Customers are responsible for maintaining the confidentiality of their payment details

Third-Party Payment Providers

Payments may be handled by third-party providers.
These providers operate under their own terms and privacy policies.

Yidelle is not responsible for:

  • Errors caused by third-party payment systems
  • Service interruptions beyond our control

Limitation of Liability

Yidelle shall not be held responsible for:

  • Payment failures due to incorrect customer input
  • Delays caused by payment providers or financial institutions
  • Additional fees charged by banks or card issuers

Contact Information

For any payment-related inquiries, please contact us:

Email: info@yidelle.com
Phone: +1 902 832 0785
Address:
Unit 1, 5th Floor, Building B, No. 132 Xingong Road,
Shaxi Town, Zhongshan City, Guangdong Province, China

We aim to respond within 24–48 business hours.