Return & Refund Policy

Overview

At Yidelle, we are committed to providing a transparent and fair return and refund process.
This policy outlines the conditions, procedures, and responsibilities related to returns and refunds.

By placing an order on our website, you agree to the terms described in this policy.

Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unused, and in original condition
  • All original tags are attached
  • Free from damage, stains, odors, or alterations
  • Returned in original packaging (when possible)

Yidelle reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Items that have been worn, washed, or altered
  • Items returned without prior authorization
  • Items damaged due to misuse or improper handling by the customer

Return Request Process

To initiate a return, you must contact us before sending any items back.

Contact Information:
Email: info@yidelle.com
Phone: +1 902 832 0785

Please provide:

  • Order number
  • Reason for return
  • Photos (required for damaged, defective, or incorrect items)

Once your request is reviewed, we will provide return instructions, including the return address if applicable.

Returns sent without prior approval may be rejected.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

We recommend using a trackable shipping service.
Yidelle is not responsible for returned items lost in transit without valid tracking.

Inspection & Approval

All returned items will be inspected upon receipt.

If the return is approved:

  • A refund will be issued to the original payment method

If the return is not approved:

  • The item may be rejected or returned to the customer at their expense

Refund Processing

Once approved, refunds will be processed within 5–10 business days.

Please note:

  • Processing time may vary depending on your bank or payment provider
  • You will receive a confirmation email once the refund has been issued

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Required information:

  • Order number
  • Clear photos of the issue

We will review the case and provide an appropriate resolution, which may include a refund or replacement where applicable.

Order Cancellation

Orders may be canceled within 12 hours of placement.

After this period:

  • Orders may already be processed and cannot be canceled
  • Customers may refer to the return policy after delivery if eligible

No Exchange Policy

We currently do not offer exchanges.

If you would like a different size, color, or style:

  1. Submit a return request (if eligible)
  2. Place a new order separately

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method
  2. Contact your payment provider (processing times may vary)
  3. If the issue persists, contact us for assistance

Customer Responsibility

Customers are responsible for:

  • Providing accurate order information
  • Following the return process correctly
  • Ensuring items are returned in acceptable condition

Failure to meet these requirements may result in denial of the return or refund.

Policy Updates

Yidelle reserves the right to update or modify this policy at any time.
Changes will be posted on this page and become effective immediately upon publication.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: info@yidelle.com
Phone: +1 902 832 0785
Address:
Unit 1, 5th Floor, Building B, No. 132 Xingong Road,
Shaxi Town, Zhongshan City, Guangdong Province, China

We aim to respond within 24–48 business hours.