Refund policy

At Yidelle, we are committed to providing a transparent, fair, and customer-friendly return and refund process. This policy outlines the conditions, procedures, timelines, and responsibilities for returns and refunds. By placing an order on our website, you agree to the terms described below.

Return Eligibility

We accept returns for both defective/damaged items and non-defective items (change of mind, wrong size, color, or style) within 30 days from the date of delivery.

To be eligible for a return, all items must meet the following conditions:

  • Be unworn, unused, and in their original, resalable condition
  • Have all original tags, labels, and packaging intact (when applicable)
  • Be free from stains, odors, damage, alterations, or signs of use
  • Be returned in the original packaging with all accessories and protective materials (if provided)

Yidelle reserves the right to inspect returned items and refuse returns that do not meet these standards. Items that have been worn, washed, altered, or show signs of customer misuse will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale, clearance, or promotional special
  • Personalized, custom-made, or made-to-order items
  • Items that have been worn, washed, altered, or used
  • Underwear, intimate apparel, swimwear, or hygiene-related products (for health and safety reasons)
  • Items returned without prior authorization or outside the 30-day window
  • Items damaged due to customer misuse or improper care

Return Request Process

All returns must be approved in advance. To initiate a return:

  1. Contact our customer service team within 30 days of delivery.
  2. Provide the following information:
    • Order number
    • Reason for return
    • Photos of the item(s) (strongly recommended, and required for damaged, defective, or incorrect items)
  3. Wait for our approval and return instructions.

Contact Information:

  • Email: info@yidelle.com
  • Phone: +1 902 832 0785

Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions, including the return shipping address.

Important: Returns sent without prior approval or an RMA number may be rejected and returned to the sender at their expense.

Return Shipping Responsibility

  • Customers are fully responsible for return shipping costs and any associated fees.
  • We recommend using a trackable and insured shipping service for your protection.
  • Original shipping fees paid at checkout are non-refundable.
  • Yidelle is not responsible for lost, damaged, or stolen returned packages during transit. Please retain your tracking number as proof of shipment.

Return Address: All approved returns must be shipped to our U.S. warehouse: 2850 East Del Amo Blvd.,Carson, CA 90221,United States

Inspection and Approval

Upon receipt at our New York warehouse, all returned items will be inspected within 3–5 business days.

  • If the return is approved: A refund will be issued to your original payment method.
  • If the return is rejected (due to ineligibility or condition issues): The item(s) will be returned to you at your expense, and no refund will be issued.

Refund Processing

Approved refunds are processed within 5–10 business days after inspection and approval.

  • Refunds will be issued to the original payment method used at checkout.
  • Processing times may vary depending on your bank or payment provider (credit cards typically take 3–10 business days; PayPal may be faster).
  • You will receive an email confirmation once the refund has been issued.
  • Partial refunds may be issued for orders with multiple items if only some are returned.

Note: Gift cards, promotional credits, or discounted items may have specific refund rules.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • Detailed description of the issue
  • Clear photos showing the problem from multiple angles

We will review the case promptly and offer an appropriate resolution, which may include:

  • A full refund
  • A replacement (subject to availability)
  • A store credit

In such cases, we may provide a prepaid return shipping label at our discretion.

Order Cancellation

You may cancel your order within 12 hours of placement, provided it has not yet been processed or shipped.

After this window:

  • Cancellation may no longer be possible.
  • Please wait for delivery and follow our return process if eligible.

No Exchange Policy

We currently do not offer direct exchanges. To obtain a different size, color, or style:

  1. Return the original item (if eligible).
  2. Place a new order separately.

Late or Missing Refunds

If you have not received your refund after the expected time:

  1. Check your bank statement or payment account.
  2. Contact your bank or payment provider (they may have additional processing times).
  3. Reach out to us with your order number for assistance.

Customer Responsibilities

You are responsible for:

  • Providing accurate shipping and order information
  • Ensuring returned items meet our eligibility criteria
  • Properly packaging items to prevent damage in transit
  • Using trackable shipping for returns

Failure to follow these requirements may result in denial of the return or refund.

Service Limitations

Yidelle is not responsible for delays or issues caused by shipping carriers, customs (if applicable), or events beyond our control.

Policy Updates

We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page and will apply immediately.

Contact Information

For questions about returns, refunds, or to request an RMA, please contact us:

  • Email: info@yidelle.com
  • Phone: +1 902 832 0785
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM U.S. Eastern Time (ET)

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Yidelle. We value your satisfaction and are dedicated to resolving any issues promptly and fairly.

Last updated: June 2026